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FAQs

  • There are several convenient methods to submit a part enquiry with One Industrial:

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    • Utilize Our Product Pages: Simply input the part number you need into our search bar, and you'll be directed to the product page. Fill out a straightforward enquiry form for a prompt and comprehensive quote.

    • Call Us: Connect directly with a dedicated Account Manager who can answer your questions and provide a quote within minutes.

    • Chat: Opt for our online chat feature by clicking the live chat icon on the bottom left corner of our website to speak directly with our experienced team.

  • Quotes from One Industrial are valid for 30 days from the day of receipt, unless otherwise specified during the quotation.

  • One Industrial specializes in supplying not only new and reconditioned units but also obsolete and hard-to-find industrial automation parts, which may have fluctuating market values. To ensure accurate and competitive pricing, our team individually sources and prices each part based on specific enquiries.

  • Yes, all parts provided by One Industrial undergo comprehensive testing. Additionally, for added assurance, all parts come with a standard 12-month return-to-base warranty, coupled with dedicated after-sales support.

  • One Industrial provides a full 12-month return-to-base warranty for all reconditioned, service exchange, and new parts. In case of any issues within the first 14 days from the delivery date, One Industrial will replace the item with an equivalent part or provide a full refund, including carriage charges. For issues beyond the initial 14 days, standard warranty terms apply.

  • Absolutely. With distribution centers strategically located on all major continents, One Industrial ensures prompt global delivery to any part of the world.

  • Recognizing the urgency in critical breakdown situations, One Industrial endeavors to dispatch parts on the same day as the order is placed, whenever feasible. However, the timeframe can vary based on individual circumstances, including the part's condition and its source. Specific details regarding the delivery timescale will be clearly communicated in your quotation.

  • One Industrial aims to facilitate your purchase with various payment options, including bank transfer, cheques, PayPal, and major credit/debit cards such as Visa, MasterCard, and American Express. Payments are accepted in most major world currencies, with a preference for Singapore dollars (SGD), US dollars (USD), pound sterling (GBP), or euro (EUR). Payments in other currencies may be subject to additional charges.

  • Yes, One Industrial recognizes the importance of trade credit in business and provides credit agreements upon request, subject to status. For first-time orders, we require 100% payment. Subsequent orders can benefit from a 50% upfront payment, with the remaining 50% to be settled within a specified payment term, subject to status. For more details or to discuss specific payment arrangements, please reach out to us. We are committed to working with our clients to ensure mutually beneficial credit solutions.

  • Sourcing a reconditioned part from One Industrial allows you to obtain a fully tested and warranty-protected component at a fraction of the cost of a new unit. With thousands of reconditioned parts available, it offers a cost-effective solution to combat unplanned downtime. Contact our team today for more information on how a reconditioned part could be the right solution for you.

  • One Industrial maintains an extensive stock base comprising thousands of new, reconditioned, and obsolete automation parts from leading manufacturers like Siemens, ABB, Schneider, Mitsubishi, and more. If a specific part is not listed on our website, we can still provide a tailored quote through our trusted global partner network.

  • Parts stocked by One Industrial are available in various conditions, including new, refurbished, or obsolete. As a result, the part you receive may not perfectly match the images on our website to avoid any confusion or discrepancies.

  • One Industrial's Service Exchange program allows customers to exchange their old units for an immediate replacement. By sending us your broken part within seven days of receiving the new one, you benefit from both economic and environmental advantages, reducing your carbon footprint while being highly cost-effective.

  • If you are dissatisfied with the part(s) received for any reason (subject to terms and conditions), you can utilize our 7-day return-to-base policy for an exchange or full refund. we stand by the excellence of our industrial automation parts, offering an exclusive 12-month warranty that covers manufacturing defects. Our commitment extends beyond quality products; it encompasses a hassle-free warranty claim experience. Get in touch with us for any issues, and our dedicated Customer Support Team is prepared to help you promptly.

  • One Industrial's experienced Customer Support Team is ready to assist with any problems or questions that may arise after placing an order. Direct contact details for your Customer Support Executive can be found in your order confirmation document.

  • To cancel your order, contact your dedicated Customer Support Executive using the details found in your order confirmation document. All order cancellations are subject to approval by One Industrial.

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