One Industrial provides diverse shipping options to each country, with transparent displays of shipping methods and costs on all quotations.

Typically, all stock items are dispatched from one of our warehouses within 24 hours of receiving payment. Delivery times, outlined on all quotations, encompass various options, including Next Day Delivery to numerous locations. We also extend time-definite and Saturday delivery choices.

Upon shipping your item(s), you'll promptly receive a Shipment Notification email containing the carrier's name and a tracking number, complete with a link to their website.

Express Delivery

Recognizing the high costs and potential disruptions associated with breakdowns, One Industrial provides global express delivery for all our products. Leveraging a network of preferred partner warehouses alongside our distribution centers, we deliver a truly distinctive service within the industry on a global scale.

Arrange Your Own Shipping

For customers preferring to organize their own shipping, One Industrial offers this option with a potential charge for packing and handling. To avail of this choice, please reach out to our sales team. Provide your shipping company details, including your account information and the desired service level, and we will manage the rest.

It is important to note that One Industrial does not assume responsibility or liability for any loss or damage to goods during transit if you opt for your own carrier. Any issues arising are the responsibility of you and your shipping company to resolve directly with each other.

Local Customs Charges

It is the customer's responsibility to settle any charges associated with the import of goods into their country. One Industrial explicitly disclaims any responsibility or liability for local taxes and/or customs duties that may be applicable upon delivery. Customers are obligated to ensure compliance with these requirements.

Order Not Received

There could be various reasons for not receiving an ordered item:

Missing or Delayed Order: Typically, delivery takes 1-4 working days from payment receipt, depending on the chosen delivery option. We will inform you of any delays or extended delivery times. If you suspect your item is lost or delayed, please reach out to us.

Item Temporarily Out of Stock: If an item is temporarily out of stock, and we anticipate restocking within a reasonable time frame, we will retain your order and dispatch the item as soon as stock becomes available.

Item Unavailable: In cases where an item becomes unavailable or is discontinued by the manufacturer, preventing us from fulfilling your order, we will promptly inform you. If we cannot provide a suitable alternative or fulfil your order, an immediate refund will be issued if your payment has been processed.

Payment Declined or Not Received: If we encounter difficulties processing payment for any reason, we will notify you. We may request you to access your account and update your card or bank details as needed.